Pros & Cons of Zoom: Analysis of the leading video conference app

No one knows when the COVID-19 pandemic will end. The virus is an unknown variable, and the best minds on Earth can’t do anything more than make an educated guess. With offices and schools around the world temporarily shut due to the coronavirus crisis, Zoom quickly rose to fame and ended up being one of the leading video conferencing software apps on the market. Zoom’s daily average users rose from about 10 million in December 2019 to about 300 million.

Zoom is reliable and has a simple interface that makes it easy to use among all age groups. Firstly, it is seamless to use. It means anyone can join by a publicly shared link and joining doesn’t require downloading any kind of software. Secondly, it is a cross-platform video conferencing tool. Most importantly, it offers free plans for personal and small business use which sets it apart from other conferencing apps.

Zoom has faced some serious allegations of a security breach and data misuse. It was one of the reasons why Elon Musk banned its use in SpaceX. Its video conferencing performance is heavy on CPU resources which can slow down your computer. On May 7, 2020, the company announced that it had acquired Keybase, a company specializing in end-to-end encryption.

According to some reviews, the Linux version of the app definitely needs some polishing too. Also, the bad customer service during the pandemic dissatisfied a lot of users. Relying on video calls for the job and personal use gave rise to something called “Zoom Fatigue“. It stems from how we process information over video.

Internet trolls are zoombombing various video conference and harassing the users and posting explicit images and videos. In the latest version of Zoom, there is a new “Report a User” feature in the Security icon for meeting hosts and co-hosts to flag users who are misusing the platform. As a result, the company has promised to fix issues with privacy and security, recently making default options more secure by requiring passwords to join meetings.

As of 30 April 2020, the model (prepared by Data Scientists using AI) predicted a 100% end to the pandemic on the worldwide scale around 4 December. So, the zoom app will be a very important tool for educational institutions to continue classes during the pandemic.

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  1. I don’t know why people use zoom. its a piece of shit software. google meet is way way better free alternative

    1. Thank you for your comment P. Niess! I am sure people have their own reasons to choose one form of video conferencing app over another despite all their disadvantages.

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